Returns & Exchanges

We want you to be completely satisfied with your iS Clinical skincare regimen; if you are not entirely happy with your purchase, you may return products in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team via email or our online portal with your order number and the specific items you wish to return.

• 2.
  Prepare Your Package

  Carefully place the products in their original packaging, ensuring they are securely sealed to prevent damage during transit back to our facility.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.