Frequently Asked Questions
Everything you need to know about our medical-grade skincare and services.
Are iS Clinical products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle yet effective. We recommend starting with our Cleansing Complex and consulting with a skincare professional to tailor a regimen for your specific sensitivities.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your products sooner.
What is your return policy?
We offer a 30-day return policy on most products purchased directly from our site. Items must be in their original packaging and at least half-full to qualify for a refund.
Are your products tested on animals?
No, iS Clinical is a cruelty-free brand. we do not conduct animal testing on our formulations or ingredients.
Can I use iS Clinical products while pregnant or nursing?
While our products are formulated with high-quality ingredients, we always recommend consulting with your physician before starting any new skincare routine during pregnancy or breastfeeding.
How can I verify that my product is authentic?
To ensure authenticity, only purchase iS Clinical products through our official website or authorized professional partners. Each product features a unique lot code for quality tracking.